FAQ
What types of products do you offer?
Our store specializes in a curated selection of cozy home essentials, with a particular focus on high-quality items such as our Signature Heavyweight Flannel Blanket. Each product is designed to enhance comfort and add a touch of luxury to your living space.
How do I care for my flannel blanket?
To maintain the quality and longevity of your flannel blanket, it is recommended to machine wash it in cold water on a gentle cycle. Avoid using bleach and tumble dry on low heat. Following these care instructions can help preserve the fabric's softness and prevent pilling.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached. You will need to provide proof of purchase. For more details on the return process, please refer to our return policy section.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you offer exchanges?
We do not facilitate direct exchanges. The most efficient way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.
What should I do if my item arrives damaged?
If your item arrives defective or damaged, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. For specific inquiries regarding your item, please reach out to us.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more detailed information regarding international orders.
How can I contact customer support?
You can reach our customer support team via email at Info@snuggd.com. We are here to assist you with any questions or concerns you may have regarding our products or services.